Total Face Group - Skin clinic
Total Face Group - Skin clinic

Shipping Policy

We deliver using Australia Post Express Post and our deliveries will reach domestic destinations within 4 working days. Parcel destinations in remote regions may experience a longer delivery time.

It will be up to the Australia Post’s contractor as to whether they leave your parcel at its destination if you are not at home to receive it. With this in mind, it’s best to supply a work delivery address whenever possible.

Return Policy

Your satisfaction is of primary importance to us. If any of our products are not what you asked for, you can return them unopened. Only unopened in their original packaging products will be accepted within 30 days of their original purchase. Returns that do not meet the above criteria will not qualify for a refund.

Please make sure that you qualify before returning your items. If you have any questions or concerns or are unclear as to whether or not you qualify for a refund, contact our customer service team at info@totalfacegroup.com, Monday through Friday, 9.00AM – 5PM.

Please follow the instructions below carefully before returning items.

Return Procedure

  • Contact Total Face Group at info@totalfacegroup.com and state the reason for your return to confirm your eligibility.
  • All returns must be unopened include their original packaging.
  • Please include a copy of your invoice with your return.
  • Use a trackable and or insured shipping method as we can not be responsible for lost return shipments.
  • The buyer/customer must bear the associated shipping/logistical costs of returning the item.

Mail your return to:
Total Face Group
Level 4, 11-19 Bank Place, Melbourne VIC 3000

We are an online retailer. Please note that we are unable to process walk-in returns.

Returns will be processed within five business days of receipt and a credit will be issued in the original form of payment.

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  • Total Face Group Sydney CBD
    • 37 Bay Street, Broadway, Sydney, NSW 2007
    • 02 9552 6277
    • Mon: 8.30am – 5pm
      Tue: 9am – 5pm
      Wed: 8am – 6pm
      Thu: 9am – 7.30pm
      Fri: 8am – 5pm
      Sat:9am – 4pm
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